AI Communication Skills Assessment

AI Communication Skills Assessment

This assessment evaluates a candidate's communication ability across five dimensions: speaking, listening, reading, writing, and overall language competency. Scoring follows international standards: CEFR levels (<A1 to C2) and Pearson GSE scores (10–90).

When to use it

• Hiring — sales, customer success, teaching, BPO, BFSI front-office roles.
• School admissions — spoken English readiness before joining.
• MBA / PhD admissions — viva or interview readiness.
• University viva replacement — structured assessment instead of unstructured oral exam.
• Employee development — baseline measurement before language training.

The five skills

Scoring standards

CEFR levels

GSE (Global Scale of English)

A more granular 10–90 scale that maps to CEFR. Example: GSE 51 ≈ B1, GSE 67 ≈ B2, GSE 76 ≈ C1.

For admins — setup

1. Go to Exam → Create Exam → Communication Skills Assessment.
2. Pick the skills to evaluate — all five or a subset (e.g. just Speaking + Listening for BPO hiring).
3. Choose the assessment level: Foundational, Working professional, Advanced. Affects task difficulty.
4. Choose the language: English (default), Hindi, Marathi, Tamil, Telugu, or any other supported language.
5. Pick proctoring level — AI / image / video as needed.
6. Schedule and assign to candidates.

For candidates — what to expect

1. Log in and complete the system check (webcam, microphone, internet).
2. Each section opens with instructions and an example.
3. Speaking tasks: prompts on screen, click Start Recording, speak, click Stop. Each prompt is 30–90 seconds.
4. Listening tasks: audio plays, then MCQs appear. You can play each audio twice.
5. Reading tasks: passage on screen, MCQs below.
6. Writing tasks: prompt on screen, text editor for your response, word counter.
7. After all sections, click End Exam.

Sample scenarios

• Time management: "Your colleague hasn't submitted their part of the project. Explain how you'd handle it in 60 seconds."
• Conflict resolution: "Describe a time when you disagreed with a teammate and how you resolved it."
• Customer interaction: "A customer calls saying their order is delayed. Respond as a customer-success agent."
• Description task: "Describe the image on screen in your own words for 45 seconds."
• Opinion task: "Should remote work be the default for IT companies? Give your view in 90 seconds."

Report content

• Overall CEFR level + GSE score.
• Per-skill CEFR + GSE.
• Detailed sub-skill breakdown: pronunciation, fluency, grammar, vocabulary range.
• Recorded speaking audio with transcripts.
• Written response with grammar / vocabulary highlights.
• Specific feedback per task: strengths, errors, recommendations.
• Comparison to a benchmark (e.g. typical entry-level candidate for this role).

Common questions

How accurate is the AI compared to a human language examiner?
For the structured tasks (listening / reading MCQs, writing grammar checks) the AI is highly consistent. For speaking, the AI scores intonation and fluency objectively; a human nuance read can supplement — switch on Human Review in exam settings to add a panel review step.

Can I use this for non-English assessments?
Yes — the same five-skill framework is available in Hindi, Marathi, Tamil, Telugu, and other supported languages. Pick the assessment language in setup.

Can candidates retake?
For practice / training use, yes — enable retakes in exam settings. For hiring or certification, lock to single attempt.