Can we take tests from a MacBook?

Can I take an Eklavvya exam on a MacBook?

For: candidates

Short answer: Yes. Use the latest Google Chrome on macOS and give Chrome permission to use the camera, microphone and (for screen-sharing exams) screen recording. Do not use Safari.

Requirements

• macOS: keep it updated (Apple menu → System Settings → General → Software Update).
• Browser: latest Google Chrome. Microsoft Edge also works unless your institute allows Chrome only — in that case other browsers show Open only through Google Chrome. at login.
• Webcam & microphone: built-in is fine.
• Internet: a stable connection. See supported devices, browsers and internet.
• The Secure Exam App is Windows-only. If your institute uses it, you need a Windows laptop or desktop.

Setup before the exam

1. Allow Chrome to use the camera. Apple menu → System Settings → Privacy & Security → Camera → tick Google Chrome.
2. Allow Chrome to use the microphone. Same panel → Microphone → tick Google Chrome.
3. Screen-sharing exams only: Privacy & Security → Screen Recording → tick Google Chrome.
4. Quit Chrome completely (Cmd + Q) and reopen it. macOS applies these permissions only after a full restart of the browser — a reload is not enough.
5. In Chrome, click the lock icon in the address bar on the exam site and set Camera and Microphone to Allow.
6. Set time to automatic: System Settings → General → Date & Time → turn on “Set time and time zone automatically”.
7. Close other apps that use the camera (Zoom, Teams, FaceTime, Photo Booth).
8. Run the System Check. When sharing your screen, choose Entire Screen.

Cmd key warning

• In a normal exam, the Cmd key and shortcuts like Cmd+C / Cmd+V are blocked and show a short warning.
• In a Skill Assessment, pressing Cmd, Ctrl or any shortcut is logged as a security violation and immediately exits the test to the Resume page. Keep your hands off the Cmd key. See Taking a Skill Assessment.

If the camera shows a black screen

1. Quit Chrome completely (Cmd + Q).
2. Reopen Chrome and the exam link.
3. If still black: System Settings → Privacy & Security → Camera, untick Chrome, tick it again, restart Chrome.
4. If you use an external webcam, unplug it and plug it into a different USB port.
5. Use the Webcam Troubleshooting link on your dashboard to test the camera and microphone.

If screen sharing isn't working

1. System Settings → Privacy & Security → Screen Recording → make sure Chrome is ticked.
2. Fully quit the browser with Cmd + Q.
3. Reopen and re-enter the exam. In the sharing dialog choose Entire Screen — a window or a tab is not accepted.

iPad or iPhone

iPhone security restrictions can block or limit the camera during exams, and Safari can have display problems. Where possible use a Mac or Windows laptop (or an Android phone) instead. Check your institute's instructions for which devices are allowed.

Still stuck? Email [email protected] with your macOS version (Apple menu → About This Mac), your Chrome version and a screenshot of the error, or connect over phone.