Supported devices, browsers and internet requirements

Modified on Mon, 8 May, 2023 at 12:06 PM

Supported devices, browsers and internet

For: candidates

Recommended setup

A laptop or desktop with the latest Google Chrome, a working webcam and microphone, and a stable internet connection. This works for every exam type.

Devices

Device	Supported?	Notes
Windows laptop / desktop	Yes	Required for exams that use the Secure Exam App.
MacBook / iMac	Yes	Use Chrome and allow Camera, Microphone and Screen Recording permissions. See exams on a MacBook.
Android phone / tablet	Yes, for most proctored exams	Use Chrome. Screen sharing on mobile is limited.
iPhone / iPad	Yes, for most proctored exams	Camera permissions can be restricted on iPhone; a laptop/desktop or Android is recommended.

Image-capture proctoring, video proctoring (with or without a live proctor), AI proctoring and screen-sharing exams are supported on Windows, macOS, Android and iOS. However, some institutes and exam setups are laptop/desktop only. Always check your institute's instructions — if in doubt, use a laptop or desktop with Chrome.

Browsers

Google Chrome (latest) — recommended.
Microsoft Edge (latest) — works unless your institute requires Chrome.
If your browser is not supported you will see: Your current browser does not support our application. Please use the latest version of Google Chrome or Microsoft Edge for appearing in this test.
Some institutes allow Chrome only. Opening the login page in another browser shows Open only through Google Chrome. Switch to Chrome.

Internet

Use a stable connection — wired or strong Wi-Fi. Your speed is measured throughout the exam.
Bandwidth drops can cause missing proctoring video segments. Run the System Check on the same network you will use for the exam.
Stop other downloads, streaming and video calls on the network during the exam.

Other requirements

Webcam and microphone for proctored exams and AI interviews.
Screen-sharing exams: be ready to share your Entire Screen.
File-upload answers: each file must be under 10 MB.

Related: Candidate login problems.

Still stuck? Email [email protected] with your roll number, the exam name, your device and browser, and a screenshot of the message. You can also connect over phone. If your exam is running, contact your institute or proctor first.