Candidate login problems and error messages

Modified on Mon, 8 May, 2023 at 12:06 PM

Candidate login problems and error messages

For: candidates (and admins helping them)

How to log in

Open the exact exam link your institute sent you.
Enter your username and password.
Complete the CAPTCHA.
Click Login.

Tip: press and hold the eye icon in the password field to see what you typed. Release to hide it again.

Messages and fixes

Message / problem	Why	What to do
You are logging in from <domain>. This site is not allowed for login. (top-right)	Your institute allows login only from its own exam website, and you opened a different one.	Your username and password are fine — no reset needed. Open the correct institute link from your exam email or instructions and log in there. See candidate domain restriction.
Open only through Google Chrome.	Your institute allows only Chrome.	Install / open Google Chrome and paste the same link.
Your current browser does not support our application...	Old or unsupported browser.	Use the latest Chrome or Edge.
Captcha Code Required / Invalid Captcha Code	CAPTCHA empty or mistyped.	Re-enter the code (it may be a checkbox, a picture code or a verification widget depending on your institute). Refresh the code if unreadable. Disable VPNs or ad blockers if the widget will not load.
Wrong username or password	Typo, extra spaces, caps lock, or an old password.	Use the eye icon to check. Copy-paste carefully from the email. Then try Forgot Password (below) or ask your institute.
Logged in but can't start the exam	The late-entry window for your schedule has closed, or the schedule has not started / has ended.	Contact your institute. They may reschedule you or extend time.
Authentication image not approved because you logged in late	You started identity verification after the allowed window.	Contact your institute or proctor.

Forgot your password?

On the login page click Forgot your Password?
Enter the details asked for.
Open the reset link sent to your registered email and set a new password.

This works only if your institute has enabled it and your profile has a valid email address that belongs only to you. If you get no email, check spam, then ask your institute to reset your password.

Late entry: why the exam won't start

Your institute can set an allowed late entry time for a schedule. After the schedule starts plus that many minutes:

Candidates who have not started cannot go past the dashboard.
Candidates who already started, or began identity verification within the window, can still start or resume.

So log in early — ideally before the schedule starts — and finish the System Check and ID verification on time.

Before you contact support

Are you on the exact link from your institute?
Are you on the latest Chrome? (Supported browsers)
Did you try the eye icon to check your password?
Is it within your exam schedule time?

Still stuck? Email [email protected] with your roll number, the exam name, your device and browser, and a screenshot of the message. You can also connect over phone. If your exam is running, contact your institute or proctor first.